Privacy Policy
Last updated: June 2026
1. Introduction
At Dominican Airport Transport we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our private transfer and tour services through our website airporttransportdominican.com.
By providing your personal information through our website, booking forms or any other channel, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
- Identification data: full name, passport number (when required for airport pickups).
- Contact data: email address, phone number, WhatsApp.
- Booking data: flight number, arrival time, accommodation address, number of passengers, special requests.
- Payment data: we do not store full credit card numbers. Payments are processed through secure third-party gateways (PayPal, Stripe).
- Usage data: IP address, browser type, pages visited, time spent on our website.
3. How We Use Your Information
The information we collect is used for the following purposes:
- To process and confirm your transfer or tour bookings.
- To communicate with you about your reservations, including pickup time updates and changes.
- To monitor flights in real time and adjust pickup times accordingly.
- To provide customer support and resolve complaints or claims.
- To send promotional emails about offers and new services, only if you have given your explicit consent.
- To comply with tax and legal obligations in the Dominican Republic.
4. Information Sharing
We do not sell, rent or trade your personal information with third parties for marketing purposes. We only share your information in the following cases:
- With our drivers and operational staff to fulfill your booking.
- With hotels or resorts when necessary to coordinate your pickup.
- With payment processors to complete transactions securely.
- With Dominican authorities when required by law or court order.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. These measures include SSL encryption on our website, restricted access to data on a need-to-know basis, and regular security audits.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to notifying you within 72 hours in the event of a data breach affecting your personal information.
6. Your Rights
As a user of our services, you have the following rights regarding your personal information:
- Access: request a copy of the personal data we hold about you.
- Rectification: request correction of inaccurate or incomplete data.
- Deletion: request deletion of your data when it is no longer necessary for the purposes for which it was collected.
- Opposition: object to the processing of your data for specific purposes, such as marketing.
- Portability: receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at Info@Airporttransportdominican.com.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking data is retained for 7 years for tax and accounting purposes. Marketing data is retained until you withdraw your consent.
8. Cookies
Our website uses cookies to improve the user experience and analyze traffic. For more details, please review our Cookies Policy.
9. Changes to This Policy
We may update this Privacy Policy at any time. We will notify significant changes by email to our registered customers and by posting a notice on our website. The date of the last update appears at the top of this policy.
10. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: Info@Airporttransportdominican.com
Phone: +1 (849) 356-9537
Address: Punta Cana, La Altagracia, Dominican Republic