Cancellation and Refund Policy
Last updated: June 2026
1. General Provisions
At Dominican Airport Transport we understand that travel plans can change. This Cancellation and Refund Policy establishes the conditions under which you may cancel a booking and receive a refund.
All cancellation requests must be submitted in writing by email to Info@Airporttransportdominican.com or by WhatsApp to +1 (849) 356-9537, indicating the booking reference number.
2. Airport Transfers
For private airport transfer services, the following conditions apply:
- Free cancellation: up to 24 hours before the scheduled pickup time. 100% refund.
- Late cancellation: between 24 and 2 hours before the pickup. 50% refund.
- Last-minute cancellation: less than 2 hours before the pickup or no-show. No refund.
If your flight is cancelled by the airline, please notify us as soon as possible. We will offer you a full refund or the option to reschedule at no additional cost, subject to availability.
3. Tours and Excursions
For tours and excursions, the following conditions apply:
- Free cancellation: up to 48 hours before the tour start time. 100% refund.
- Late cancellation: between 48 and 24 hours before. 50% refund.
- Last-minute cancellation: less than 24 hours before or no-show. No refund.
Some specific tours operated by third parties may have different cancellation policies. These will be communicated at the time of booking.
4. Cancellation by the Company
Dominican Airport Transport reserves the right to cancel a service in case of force majeure, including extreme weather conditions (hurricanes, tropical storms), road closures ordered by authorities, or security situations that put customers or drivers at risk.
In these cases, the customer may choose between:
- Full refund of the amount paid.
- Rescheduling the service for another available date at no additional cost.
- Credit for future services valid for 12 months.
5. Refund Process
Approved refunds will be processed using the same payment method used for the original booking. Processing times vary by payment method:
- Credit/debit cards: 5 to 10 business days.
- PayPal: 3 to 5 business days.
- Bank transfers: 7 to 14 business days.
Refunds will be issued in the original currency of payment. Exchange rate differences are not the responsibility of the company.
6. Partial Service
If a service is partially used (for example, the outbound transfer is taken but not the return transfer), no refund will be issued for the unused portion unless the cancellation is due to a cause attributable to Dominican Airport Transport.
7. No-Show
A "no-show" is defined as the customer not appearing at the agreed pickup location at the scheduled time, without prior notice. In airport pickup cases, the driver will wait 60 minutes after the flight arrival before considering the booking a no-show.
No-shows are not eligible for refund or rescheduling.
8. Changes to Bookings
Changes to confirmed bookings (date, time, destination) are allowed free of charge up to 24 hours before the service, subject to availability. Changes requested less than 24 hours in advance may incur additional charges.
9. Contact
For any questions about our cancellation and refund policy, please contact us:
Email: Info@Airporttransportdominican.com
Phone / WhatsApp: +1 (849) 356-9537